This Lifetime Warranty (the “Warranty”) is valid from the date of purchase and covers defects in materials, manufacturing, and installation against yellowing, bubbling, or cracking of STEK Protection Film (“PPF”) when installed by Alpha Auto Haus in the manner recommended by STEK Automotive. This warranty does not cover damage caused by misuse, accidents, normal wear and tear, dents from road debris impact, collisions, and/or intentional damage.
Duration and Transferability
This Warranty is valid for the lifetime of the vehicle from the date of original installation of the Paint Protection Film by an authorized Alpha Auto Haus installer. This warranty terminates upon the removal of Paint Protection Film from the vehicle for any reason. The Warranty is non-transferable.
Limitations and Exclusions
- Misuse, neglect, or improper handling of the vehicle or the Paint Protection Film (PPF).
Accidents, collisions, intentional damage, or vandalism, including acts of nature such as fire, hail, flood, or extreme environmental conditions (e.g., sandstorms, hurricanes, tornadoes, or any other severe weather conditions).
- Normal wear and tear, including but not limited to surface scratches, stains, discoloration, or water spots caused by mineral deposits or other contaminants left on the film for extended periods.
- Yellowing due to climate or environmental factors, including but not limited to UV exposure or extreme heat.
- Improper wash techniques or maintenance, including the use of abrasive cleaning tools, automatic car washes, incorrect wash tools, or harsh chemicals that may damage the film or underlying surface.
- Paint overspray or damage to painted surfaces resulting from the use of third-party products or improper post-installation modifications.
- Damage not resulting from manufacturing defects, including defects caused by any third-party handling or services after the product is in the customer’s possession.
- Unreasonable or unintended use of the product, including modifications or use in non-automotive applications.
- Failure to re-wrap areas after paint or body repairs, resulting in damage to the film or the painted surface.
- Water spots caused by mineral deposits, which, if left to dry on the film, may result in permanent staining.
- Damage from external forces, including the impact of rocks, road debris, or any other physical damage to the surface of the film.
- Non-Alpha Auto Haus installed ceramic coatings or any third-party coatings that may be applied to the film after installation.
- Thermal or chemical abuse, including exposure to excessive heat, cold, or harsh chemicals (e.g., strong solvents, caustic cleaners) that can deteriorate the product.
Exclusion of Liability for Damage During Film Removal
Alpha Auto Haus shall not be held liable for any damage to the paint or finish of a vehicle caused by the removal of Paint Protection Film (PPF), whether such damage arises from factory-applied paint, aftermarket paint, or other surface conditions. All damages of this nature are considered to result from factors beyond Alpha Auto Haus's control and are expressly excluded from this warranty.
Exclusion of Liability for Repainted or Compromised Paint
Alpha Auto Haus disclaims all liability for any damage, including but not limited to peeling, chipping, or other paint defects, resulting from the removal of Paint Protection Film (PPF) on vehicles with repainted, weak, deteriorated, or otherwise compromised paint surfaces. Such damage is deemed to result from pre-existing conditions unrelated to the manufacture, installation, or removal of the PPF product.
Claim Filing Procedure
To file a warranty claim, the customer must first contact Alpha Auto Haus. Claims must be filed within 15 days of noticing the defect to ensure the warranty remains valid.
To initiate a claim, the following conditions must be met:
- Proof of purchase and installation by Alpha Auto Haus must be provided.
- Photographic evidence of the defect must be submitted.
The claim must be reviewed and approved by Alpha Auto Haus before any warranty action is taken.
Failure to provide the required documents or follow maintenance instructions may result in the denial of warranty claims.
Limitation of Liability
Alpha Auto Haus is not responsible for:
- More than the price of the installed film.
- Any damages beyond the cost of the film itself.
Under no circumstances shall Alpha Auto Haus be liable for any damages of any kind, including but not limited to special, indirect, incidental, consequential, reliance, statutory, punitive, or exemplary damages. This includes but is not limited to loss of profits, loss of use, loss of time, loss of revenues, inconvenience, loss of business opportunities, damage to goodwill or reputation, loss of data, or any other damages, even if advised of the possibility of such damages.
Responsibility of the Vehicle Owner
The vehicle owner is responsible for any issues not related to product defects and for complying with all applicable laws regarding aftermarket vehicle modifications. Alpha Auto Haus is not responsible for legal violations, fines, or damages resulting from improper use or installation of the product.
Check your state and local laws before applying paint protection film to any vehicle parts that may be restricted under aftermarket modification laws, including but not limited to headlamps, taillights, and windows. Alpha Auto Haus does not cover paint protection film installed on parts restricted by law and is not responsible for any resulting damages, fines, or legal violations.
Except where prohibited by law, no compensation or damages beyond the original purchase price of the product shall be available under this Warranty.
